Senior DevOps Engineer for ServiceNow

Job Description

As a seasoned ServiceNow professional, you will play a pivotal role in our organization's efforts to enhance the robustness of our Vulnerability Response and Configuration Compliance modules. Your expertise in architecting, designing, configuring, developing, and providing operational support for these modules will be instrumental in driving business success.

Key responsibilities include:

• Developing and configuring ServiceNow VR and CC modules
• Providing solutions in terms of architecture, design, and operational support as it relates to ServiceNow Vulnerability Response (VR) and Configuration Compliance (CC) modules
• Installing and configuring VR and CC Plugins for lower environments (DEV, QA, UAT, ARCH, Training)
• Designing and developing solutions to enrich Vulnerability Items and Test Result Records and other VR and CC tables to enhance VR and CC capabilities
• Supporting Remediation process flows for Vulnerability Response and Configuration Compliance
• Designing, configuring, and supporting data integrations (REST API) and schedules (Qualys, WIZ, Solution Manager, Threat Intelligence, NVD, JIRA, and Salesforce Spoke, Webhook, Other)
• Designing, configuring, and supporting Flow Designer flows and subflows leveraging REST API for data exchange
• Leveraging JIRA as part of the SDLC Agile Development process (ServiceNow VR/CC Story creation, Sprint Planning, Point Estimation, Testing, and Deployment Documentation creation, Deployment for lower environments and support Preproduction and Production Deployments)
• Providing VR and CC support (SN Admin and VR/CC Admin) for lower environments (DEV, QA, UAT, ARCH, Training)
• Liaising with ServiceNow Platform Administrators (enterprise level) as it relates to VR and CC impacts on ServiceNow Platform configuration and properties
• Liaising with CMDB Team to enhance CMDB as it relates to VR and CC data requirements
• Designing Runbooks for Vulnerability Response and Configuration Compliance processes and procedures
• Enhancing Reporting capability of both VR and CC as it relates to Reports and Performance Analytics
• Customizing and supporting VR and CC roles and groups
• Planning and supporting VR and CC and dependencies upgrades

Required Skills and Qualifications

To excel in this role, you should possess the following skills and qualifications:

• Bachelor's degree from an accredited college/university or equivalent professional experience
• 5-7 years of ServiceNow Development, Administration, Implementation, and integration experience
• 4+ years' experience developing configuring ServiceNow with 2 years specific expertise with Vulnerability Response (VR) and Configuration Compliance (CC) Modules, Performance Analytics for VR, Performance Analytics for CC
• A current CIS-Vulnerability Response or CIS-Configuration Compliance certification
• Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS)
• 4 Years ServiceNow Development Experience
• 2 Years ServiceNow Vulnerability Response (VR)
• 2 Years Service Now Configuration Compliance (CC)
• 2 Years experience with ServiceNow Flow Designer
• 3 Years ServiceNow Operational Support
• ServiceNow Spoke configuration and support (JIRA Spoke or Salesforce Spoke a plus)
• 3 years JavaScript Development
• Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration)
• ServiceNow version Upgrade experience; Rome, San Diego, Tokyo, Utah (DEV/QA/UAT)
• Great communication skills, team player, drives processes with the team structures

Benefits

This is a contract role through the end of the year with potential for extension and/or conversion to perm. You will need to be a current US Citizen or valid Green Card holder. No need for a visa now or in the future. This role is not able to offer visa transfer or sponsorship now or in the future. Must have direct contact information on resume (phone/email) to be considered.