ServiceNow Capability Leader

Job Opportunity ">

We are seeking a seasoned consultant to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for this capability, you will play a pivotal role in driving growth, excellence, and innovation within our organization.

You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join us and drive the success of this growing capability.

This role may be based in any of our office locations.

Key Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.

• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.

• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).

• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.

• Collaborate with clients to develop long-term relationships and provide exceptional service.

• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.

• Identify and pursue new client opportunities in collaboration with account and market leaders.

• Shape proposals, lead solutioning, and support go-to-market campaigns.

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.

• Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.

• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.

• Experience managing a consulting practice to successful business metrics.

• Experience managing and navigating the ServiceNow partner ecosystem.

• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.

Benefits

We pride ourselves on helping team members thrive in their work and life. Our benefits package includes:

• Meaningful time off and paid holidays

• Parental leave

• 401(k) with a match

• Highly subsidized health, dental, & vision coverage

• Adoption and fertility assistance

• Short/long-term disability

• Yearly $350 reimbursement account for well-being-related expenses

• Discounted home, auto, and pet insurance

About Us

We are a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.