Solutions architect – ServiceNow

The Opportunity

The Solutions Architect will oversee the strategic planning, implementation, and management of ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM).

Main Responsibilities

• Data Integrity and Quality Assurance (25%): Ensure accuracy and consistency of data within CMDB/CSDM.
• Team Leadership (20%): Lead a team of CMDB managers and administrators.
• Service Dependency Management (15%): Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%): Develop and execute a comprehensive strategy for CMDB/CSDM implementation and management. Stakeholder Collaboration (10%): Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
• Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
• Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization's strategy.

Decision Making Authority

• Lead CMDB/CSDM strategy for ServiceNow.
• Lead an operations team consisting of a CMDB manager, administrators, and analysts.
• Organize the program portfolio of CMDB/CSDM-related activities, strategic initiatives, and project dependencies.
• Approve changes to CMDB/CSDM processes and data models.
• Making decisions on tool configurations and customizations.
• Authorizing data quality and integrity initiatives.

Financial Accountability

• Ensure cost-effective use of resources and tools.

Key Accountability Deliverables

• Effective leadership of CMDB/CSDM strategy for ServiceNow.
• Successful implementation of process improvements.
• High stakeholder satisfaction with CMDB/CSDM services.
• Enhanced functionality and value of CMDB and CSDM.

Experience and Education

Minimum Education:

• Bachelor's degree in computer science, Business Administration, or another discipline relevant to the healthcare industry.

Experience:

• 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment.
• Extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment.
• Proven success in presenting complex information to senior leaders in an organization.
• Ability to develop and forge strong relationships and build consensus among competing stakeholders, and the ability to interact and conduct strategic discussions with multiple infrastructure support leaders, business process teams, and IT stakeholders.
• Strong work ethic and passion for driving results.
• Strong understanding of ITIL framework and ITSM processes.

Preferred Skills:

• Enterprise understanding of ServiceNow is preferred.
• Knowledge of quality processes/validation processes.
• SDLC knowledge.
• Excellent written and verbal communication skills.