ServiceNow QA Tester

Description

The IT Service Management Office team has a great opportunity for a high energy ServiceNow QA tester who is passionate about being a part of a high performing team that builds, maintains and develops software that enables IT Service Management practices that drive great user and stakeholder experiences and productivity. This is a highly collaborative role, where you will assist in leading the work across the ITSM organization and the larger technology enterprise to improve existing practices and define and implement new and emerging ITSM strategies and solutions. This role requires strong strategic thinking, cross group collaboration and a drive to offer solutions to benefit the company as a whole.

As a QA Tester you will apply your extensive knowledge of ServiceNow to ensure applications developed are tested and validated to deliver enterprise-wide business processes to our organization. This candidate possesses the skills and essential knowledge necessary for designing, executing, and automating test cases to validate new features, configurations, and integrations as part of an agile development team.

The ServiceNow QA Tester is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization, including industry specific audit requirements. Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based.

You will get an opportunity to work closely with data and partner with internal teams as well as ITSM tools to continually drive feature and capability improvements. This is a challenge like no other, joining the team from the ground and because of your proximity to your partners and stakeholders; in some cases, the customer will be you.

The ideal candidate will be a self-driven individual with strong technical acumen, relationship building skills, and understanding our business:

• Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves
• Passionate about making others successful
• Customer-obsessed with the focus to cut through the noise and build what our stakeholders’ need and not always what they want
• Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries

Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for various ServiceNow modules (e.g., ITSM, ITOM, ITAM,CSM).
• Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies.
• Collaborate closely with developers, business analysts, and product owners to understand requirements, define acceptance criteria, and ensure accurate test coverage.
• Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF).
• Conduct API testing and data validation for integrations between ServiceNow and other systems.
• Identify, document, and report defects to ensure timely resolution of defects.
• Participate in agile ceremonies (e.g., sprint planning, daily standups) and provide input from a QA perspective.
• Support user acceptance testing (UAT) and validate solutions with business users.
• Contribute to continuous improvement efforts by enhancing testing methodologies, frameworks, and automation strategies.
• Stay updated on the latest ServiceNow features, releases, and best practices to drive innovation and optimize solutions.
• Create and maintain detailed test documentation, including test plans, test cases, and test reports.

Qualifications

Required Qualifications

• Proven experience (e.g., 3-5 years) in quality assurance and software testing, with a focus on ServiceNow applications.
• Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM etc.).
• Experience with ServiceNow testing tools, including Automated Test Framework (ATF).
• Experience with test automation frameworks and tools such as Selenium, Appium, Cypress, or similar tools.
• Solid knowledge of testing methodologies, software testing life cycle (STLC), and defect management best practices.
• Experience working in Agile development environments (Scrum, Kanban).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
• Capable of working independently as well as in a team environment
• Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
• Excellent active listening skills
• Capable of dealing with and managing conflict
• Able to work effectively in an environment with many competing and high priority demands
• BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience

Preferred Qualifications

• ServiceNow Certified Application Specialist, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer
• Experience with JIRA, Git and Confluence

Benefits:

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.