ServiceNow Business Analyst Public Trust Jobs

FOR THIS JOB YOU NEED EXPERIENCE WITH SERVICE NOW- AND 4 years of Business Analyst work.

JOB TITLE: ServiceNow Business Analyst, Jr-Mid Level

WORK SCHEDULE: 40 hours per week Monday - Friday

INTERVIEW: An in-person interview may be required. So be prepared to drive to your interview if needed.

CLEARANCE: US Government Public Trust background investigation.

LOCATION: This is a remote-work position

TRAVEL: None

JOB DESCRIPTION:

We are seeking a Jr-Mid Level ServiceNow Business Analyst to perform high-level functional analysis, design, integration, documentation, and implementation in support of ServiceNow priorities. The individual will lead requirements management and elaboration activities, translate business needs into technical requirements, and ensure alignment with Agile, SDLC, and release management processes. Responsibilities include facilitating Agile ceremonies, managing and grooming the ServiceNow product backlog, supporting release planning and management, and developing SOPs and related documentation. This role requires strong collaboration with stakeholders to define and refine requirements, as well as the ability to adapt quickly to either team-based or independent work environments to meet deliverable schedules. The position supports large enterprise applications within the federal government sector and requires the ability to obtain and maintain a Public Trust or Suitability/Fitness determination.

QUALIFICATIONS:

Years Experience:

• Minimum of 4 years of job-relevant Business Analyst experience in enterprise or government environments.

• Minimum years 2 of hands-on experience with ServiceNow platform functionality, configuration, and backlog management.

Experience

• Proven experience gathering and/or writing business requirements for large enterprise applications in the federal government sector, including visual mock-ups, use cases, shall statements, or user stories

• Full lifecycle experience with SDLC and Agile Scrum development methodologies

• Experience facilitating Agile ceremonies (e.g., sprint planning, backlog grooming, retrospectives) and other collaborative meetings

• Ability to translate business requirements into clear technical requirements for development teams

• Experience creating SOPs, documentation, and integration artifacts

• Ability to collaborate with diverse stakeholders to define, refine, and validate requirements

• Ability to work independently or within a team environment to meet deliverables and schedules

Preferred, but not required:

◦ Experience with ServiceNow release planning and management activities

◦ Knowledge of additional ServiceNow modules beyond ITSM (e.g., ITBM, ITOM, HRSD)

◦ Familiarity with federal IT compliance and documentation standards

◦ Experience with process modeling and diagramming tools (e.g., Visio, Lucidchart)

Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field

• Waiver:

◦ Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification:

• Required: None specified

• Preferred, but not required:

◦ ServiceNow Certified System Administrator (CSA)

◦ Certified ScrumMaster (CSM) or equivalent Agile certification

◦ Business Analysis certification such as CBAP or PMI-PBA

Professional Attributes:

• We are seeking someone who embodies the following professional attributes and values:

• Integrity & Accountability: Demonstrates honesty, takes responsibility for actions, and consistently upholds high ethical and professional standards.

• Respect & Inclusion: Treats others with dignity and fairness, valuing diverse perspectives to foster an inclusive and collaborative work environment.

• Effective Communication: Conveys information clearly, professionally, and promptly, ensuring accuracy and completeness the first time.

• Interpersonal Skills: Builds positive relationships, maintains a courteous demeanor, and promotes a cooperative and respectful workplace culture.

• Continuous Improvement: Proactively seeks growth through feedback, self-reflection, and professional development to enhance skills and performance.