ServiceNow CSM Leader

About the Role

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape.

As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice.

You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients.

• Capability Leadership: Define and execute the strategic vision for the ServiceNow capability globally.
• Growth and Strategy: Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Client Engagement & Delivery: Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Business Development: Identify and pursue new client opportunities in collaboration with account and market leaders.
• Team Leadership: Manage a team of ServiceNow consultants, architects, and developers, inspiring and mentoring them to achieve high performance and continuous improvement.

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always.