Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management

Job Title: Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management

Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA

Travel: 25%

Job Description

The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.

Key Responsibilities

Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs

• Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.

Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.

Support ongoing enhancements, maintenance, and performance optimization of SOM applications.

Participate in Agile development cycles, including sprint planning, demos, and retrospectives.

Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.

Required Qualifications

3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules.

Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.

ServiceNow Certified System Administrator (CSA) certification.

Excellent problem-solving and communication skills.

Preferred Qualifications

ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).

Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.

Familiarity with performance analytics and dashboard creation.

Key Competencies

Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing

Life at Capgemini

Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75582 - $170040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job

Infrastructure

Schedule

Full-time

Primary Location

US-IL-Chicago

Other Locations

US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas

Organization

CIS US P&C