Junior Engineer, ServiceNow Development

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Job Summary:

Raymond James is a financial services firm seeking a ServiceNow Catalog Engineer to design, develop, and manage ServiceNow catalog items and workflows. The role requires strong problem-solving abilities and cross-functional collaboration to deliver business-aligned solutions.

Responsibilities:

• Design, develop, and maintain high-quality, user-friendly ServiceNow catalog items and workflows.

• Partner with stakeholders to gather and analyze requirements for catalog items, workflows, and integrations.

• Develop reusable components and implement catalog development best practices.

• Provide recommendations for new code development or existing code reuse.

• Perform debugging and troubleshooting of catalog items, workflows, and integrations.

• Conduct system testing to ensure solution reliability and functionality.

• Create comprehensive documentation for processes, designs, and configurations.

• Drive catalog experience improvements through proactive enhancements.

• Maintain current knowledge of ServiceNow platform updates and industry standards.

• Provide technical guidance and support for programming challenges.

• Ensure thorough problem analysis and programming approaches to minimize rework.

• Additional responsibilities as assigned.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) is preferred.

• Must have one (1) to three (3) years of relevant experience and a proven track record as a ServiceNow Developer, specializing in catalog items and workflows.

• Comprehensive understanding of ServiceNow IT Modules including IT Service Management (ITSM), IT Operations Management (ITOM), or Service Portal.

• Demonstrated experience in ServiceNow catalog development and workflow design.

• Strong proficiency in JavaScript and ServiceNow Glide platform.

• In-depth knowledge of ServiceNow modules, particularly Request Management and Service Portal.

• Advanced problem-solving and debugging capabilities.

• Proven ability to work both independently and as a team member.

• Excellence in technical communication with both technical and non-technical audiences.

Preferred:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Three (3) to five (5) years of relevant experience and a proven track record as a ServiceNow Developer.

• Agile methodology experience.

• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD).

Company:

Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors. Founded in 1962, the company is headquartered in Atlanta, Georgia, USA, with a team of 10001+ employees. The company is currently Public Company. Raymond James has a track record of offering H1B sponsorships.