Associate Customer Success Manager

ServiceNow

ServiceNow

Watertown, MA

Posted 4 days ago


Job Description

Transform how we work with innovative AI-enhanced technology. As a global market leader, ServiceNow connects people, systems, and processes to empower organizations.

The Associate Customer Success Manager is the primary point of contact for Impact features and benefits, driving customer interactions and ensuring timely delivery of Impact packages.

  • Oversee a diverse customer portfolio, executing structured deliverables and ensuring onboarding completion via CS Guide team.
  • Drive recommendations and next steps based on customer goals across ServiceNow's success offering.
  • Evaluate customer maturity level and address blockers to adoption, providing recommendations to improve adoption and business value.

To be successful in this role:

  • Experience in leveraging AI into work processes or decision-making.
  • 3+ Years of related work experience in Customer Success, Project Management, Business Admin, or SaaS.
  • Ability to drive effective conversations with stakeholders and leadership levels.
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