Enterprise ServiceNow Architect

Job Title:

A seasoned ServiceNow professional is required to lead the design, development, and implementation of enterprise-wide ServiceNow platforms. This role will play a critical part in shaping our ServiceNow strategy, ensuring scalable architecture, seamless integrations, and operational excellence across ITSM, ITOM, HRSD, and related modules.

Key Responsibilities:

• Architecture & Design: Lead the design and architecture of scalable ServiceNow solutions including ITSM, ITOM, ITBM, HRSD, and CMDB.
• Stakeholder Engagement: Collaborate with business leaders and cross-functional teams to define platform strategy, implementation roadmaps, and technical solutions.
• Platform Development: Oversee configuration, customization, and optimization of ServiceNow modules, ensuring adherence to best practices and governance standards.
• Integrations: Design and manage integrations with enterprise systems using REST, SOAP, OAuth2, and MID Server.
• DevOps Enablement: Implement and maintain CI/CD pipelines for ServiceNow deployments.
• Team Leadership: Provide technical mentorship to developers and ensure high-quality delivery through code reviews and solution validation.
• Platform Optimization: Identify areas to improve performance, usability, and cost-efficiency across ServiceNow instances.
• Governance & Security: Implement strong data governance, access controls, and compliance frameworks.
• Documentation: Maintain detailed architecture and implementation documentation, workflows, and system design artifacts.
• Upgrades & Enhancements: Lead upgrade efforts and roll out new ServiceNow features with minimal disruption.