Technology Leader - ServiceNow Architect

Job Summary ">

We are seeking an experienced technology leader to drive the strategic development and implementation of ServiceNow solutions. ">

About the Role ">

This is a highly technical leadership position that requires expertise in designing and delivering comprehensive ServiceNow solutions. As a lead architect, you will be responsible for overseeing the design, development, and deployment of these solutions, ensuring alignment with client goals and ServiceNow best practices. ">

Key Responsibilities "> ">

• Lead ServiceNow solution architecture across complex implementations.">
• Conduct technical workshops to derive actionable requirements and user stories.">
• Develop technical design documents and implementation roadmaps based on client needs.">
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.">
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.">
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.">
• Guide delivery teams across development, testing, deployment, and post-go-live phases.">
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.">
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.">
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets."> ">

Requirements ">

To succeed in this role, you will need: "> ">

• 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.">
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).">
• Demonstrated understanding of relevant enterprise processes.">
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.">
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.">
• Proven ability to lead solution design extensively across the ServiceNow platform.">
• Experience working with agile delivery methodologies.">
• Experience working as a consultant at a consulting firm.">
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.">
• Passion for continuous learning, modern architecture practices, and building better ways of working.">
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals."> ">

Benefits ">

Slalom offers a range of benefits to support your career growth and well-being, including: "> ">

• Meaningful time off and paid holidays.">
• Parental leave.">
• 401(k) with a match.">
• A range of choices for highly subsidized health, dental, & vision coverage.">
• Adoption and fertility assistance.">
• Short/long-term disability.">
• Yearly $350 reimbursement account for any well-being-related expenses.">
• Discounted home, auto, and pet insurance."> ">

About Us ">

At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. ">

Compensation ">

The base salary pay range for this position is $122,000-$225,000, depending on qualifications and experience. ">

EEO and Accommodations ">

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. ">

Reasonable accommodations are available for candidates during all aspects of the selection process. ">

Please advise the talent acquisition team if you require accommodations during the interview process.