ServiceNow Solutions Strategist

About the Role

As a ServiceNow Technical Architect, you will play a pivotal role in empowering our clients to maximize their investments and unlock value potential from their expansion of ServiceNow's adoption.

This is an opportunity to work with a talented team of professionals who are passionate about building strategic solutions and creative products to help our clients solve their most complex and interesting business challenges.

• Work closely with clients to understand their long-term enterprise objectives and design a roadmap for how the ServiceNow platform can help them achieve those objectives.
• Participate in and/or lead design workshops, development, testing, and deployment activities with some of our top enterprise and public sector customers.
• Design the business and technical architecture for how ServiceNow can help meet the client's enterprise objectives.
• Lead and ensure quality delivery of ServiceNow technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices regarding SPM modeling, platform architecture, customizations, etc.
• Respond to Requests for Information/Proposals (RFIs/RFPs).

About You

• Subject matter expertise in ServiceNow platform architecture and hands-on configuration with CSM or ITx (ITSM, ITOM, ITAM).
• Experience delivering complex ServiceNow CSM or ITx (ITSM, ITOM, ITAM) implementations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes.
• Demonstrated understanding of relevant enterprise processes.
• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Demonstrated work experience in business and systems analysis, process and data modeling skills.
• Knowledge of Agile development methodologies.
• Team-player mindset and willingness to collaborate with all levels of our organization. Required Skills and Qualifications
• Deep understanding of ServiceNow platform architecture and configuration.
• Experience delivering complex ServiceNow implementations.
• Strong business acumen and analytical skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Certifications in ServiceNow Administration and Development (CSA, CAD) a plus. What We Offer

We offer a dynamic and collaborative work environment, competitive compensation packages, and opportunities for growth and development. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply.

Key Performance Indicators (KPIs): Deliver high-quality ServiceNow solutions that meet or exceed customer expectations, develop and maintain strong relationships with clients, contribute to the growth and success of the organization through innovative ideas and solutions.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive benefits package.
• Opportunities for career growth and development.
• Flexible work arrangements.
• Professional development opportunities.

Preferred Qualifications:

• BA/BS degree in Computer Science, Engineering, or related field.
• 4+ years of experience in software development, project management, or related field.
• Strong knowledge of ServiceNow platform architecture and configuration.
• Experience with Agile development methodologies.
• Certifications in ServiceNow Administration and Development (CSA, CAD) a plus.