Business Analyst - Sirius Managed Services (ServiceNow). Job in Helena LilyLifestyle Jobs

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As a Business Analyst specializing in Sirius Managed Services using ServiceNow, you will play a crucial role in guiding and consulting on client-facing solutions. This is a technical position that entails the structuring and implementation of solutions with a focus on delivering high-quality technical requirements to clients on the ServiceNow platform.

Key Responsibilities:

• Support the Pre-Sales team in scoping service engagements that involve multiple ServiceNow products and complex integrations.
• Act as the primary technical contact for projects and represent the development team to the customer.
• Define technical solutions at an architectural level aligned with client business needs and ServiceNow implementation best practices.
• Understand customer requirements and translate them into effective solutions while clearly communicating with clients.
• Create and estimate user stories, oversee developer tasks, and ensure quality and timely delivery of development work, occasionally contributing to coding tasks directly.
• Conduct Sprint demos and deliver development artifacts, documentation, and knowledge transfer activities as required by clients.
• Collaborate with the Engagement Manager to monitor scope and resolve technical issues along the critical path.
• Mentor Developers and Technical Consultants on technical design standards and best practices.
• Stay updated with ServiceNow platform knowledge through various resources including webinars and trainings.
• Research technology partners and vendor solutions as required for client integrations.
• Contribute to the improvement of Delivery Services processes and the maturing of service offerings based on client needs.
• Provide mentorship to team members.
• Accurately record time and keep your calendar updated with scheduled activities.

Minimum Qualifications:

• Bachelor's degree in a technical field or equivalent experience.
• 1.5+ years of experience working on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA), current or within 6 months of hire.
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM), current or within 6 months of hire.

Preferred Qualifications:

• 3+ years of experience on the ServiceNow platform or 5+ years in the industry.
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundations Certification.

Position Requirements:

• Proven experience in consulting and leading ITSM solutions development in client environments.
• ServiceNow Pre-Sales Accreditations across all product lines.
• Knowledge of ITIL, with a minimum foundation level, ideally at a higher level.
• Experience in key integration technologies related to ServiceNow solutions.
• Proficient scripting skills in the ServiceNow platform using JavaScript.
• Familiarity with Agile/Scrum methodology for system implementation.

This position may require travel up to 10% of the time.

COVID-19 Update: CDW prioritizes workplace safety and the health and well-being of our colleagues, candidates, and their families. Consequently, CDW requires all employees to be fully vaccinated against COVID-19, with exceptions only for documented medical or religious accommodations.