ServiceNow Implementation Analyst

Are you passionate about driving digital transformation and delivering solutions that truly make an impact?

We are building the next generation of the Federal Student Aid system. This high-profile platform leverages ServiceNow to modernize operations and improve services for millions of students and families. As a ServiceNow Implementation Analyst, you will bridge business needs with technical capabilities to ensure high-quality, scalable solutions.

Note: U.S. citizenship is required for this role.

Basic Qualifications:

• 4+ years of IT experience with strong background in Program/Project Management
• 2+ years of experience with Change Management
• Experience with ServiceNow configuration and functional analysis
• Ability to obtain a Public Trust clearance
• BA/BS degree in Information Systems, Computer Science, or related field

Additional Qualifications:

• Experience gathering business requirements and translating into functional/technical specifications
• Ability to work with technical teams and stakeholders to ensure solution alignment
• Excellent oral and written communication skills
• Strong time management and problem-solving abilities
• U.S. Citizenship required

Flexible work from home options available.