Global ServiceNow Capability Leader

Job Overview

We are seeking an experienced consulting leader to drive our global ServiceNow capability, navigating the ever-evolving technology landscape. This role may be based in any of our office locations. Key Responsibilities Capability Leadership & Strategy:

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Develop and evolve offerings with a strong emphasis on ITx (ITSM, ITOM, ITAM). Client Engagement & Delivery:
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead teams on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work. Business Development:
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Effectively communicate ServiceNow's value proposition. Team Leadership:
• Manage a team of ServiceNow consultants, architects, and developers.
• Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Collaborate with the Talent Acquisition team to set talent strategy and recruit appropriate talent. Solution Innovation & Quality Assurance:
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and industry standards.
• Champion quality, scalability, and long-term client success.
• Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes. Operational Leadership:
• Manage the team to achieve revenue and utilization goals.
• Ensure effective pipeline management, staffing, and project margin.