Manager, ServiceNow
KPMG
Albany, NYPosted 4 days ago
At KPMG Advisory, our professionals must be adaptable and thrive in a collaborative, team-driven culture. We prioritize learning and career development opportunities, with a world-class training facility and leading market tools. If you seek a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and find new areas of inspiration, consider a career in Advisory. Job Responsibilities:
- Formulate specifications and modifications for the ServiceNow platform based on business needs and Enterprise organizational objectives
- Provide coding standards and review of content provided by extended development teams to ensure compliance
- Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership
- Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution
- Provide subject matter knowledge to the ServiceNow application and ability to implement modules and third-party integrations
- Transform business needs into tangible items within ServiceNow, from using available modules or creating new ones, and document workflows and services implemented Qualifications:
- Minimum five years of recent experience managing large enterprise systems in complex organizations, with at least three years of experience directly managing the ServiceNow platform
- Bachelors degree from an accredited college/university or eight years equivalent work experience
- ServiceNow System Administration Certification and ITIL Certification preferred
- Experience leading teams in delivering agile-based projects or portions of projects
- Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations
- Travel as needed
- Authorized to work in the US without employment-based visa sponsorship
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