Genesis10 is hiring: ServiceNow User Experience

Job Description:

• Lead the integration of UX design principles throughout the ServiceNow development lifecycle, from initial concept to deployment.
• Establish and enforce UX standards and policies to create a cohesive and consistent user experience across more than 30 ServiceNow modules, including the Service Catalog (180+ services).
• Conduct user research, interviews, and usability testing with business and technical stakeholders to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes, and mockups.
• Monitor production modules, gather user feedback, and implement improvements to enhance application usability.
• Develop and maintain design systems and component libraries to support scalable and consistent user experiences.
• Collaborate with product managers, engineers, and business stakeholders to align user needs with business goals.
• Facilitate design workshops and brainstorming sessions to drive innovation.
• Advocate for accessibility and inclusive design standards.
• Mentor and support team members, fostering a culture of design excellence.

Key Qualifications:

• 5+ years of dedicated UI/UX experience, with at least 3 years on the ServiceNow platform preferred. We will consider candidates with extensive experience (5-6 years) on a similar SaaS platform who are heavy on UX.
• Proficiency in designing, creating standards, and streamlining user experience across various modules.
• Experience with user research, usability testing, wireframing, and information architecture.
• Experience in a lead or SME capacity on a UI/UX team.
• Familiarity with Agile methodology and ServiceNow best practices.
• Excellent communication and presentation skills to effectively convey UX strategies to stakeholders and development teams.