ServiceNow Platform Expert

Job Title: ServiceNow Team Leader

Location: Remote

Job Type: Full-time

Job Summary:

We are seeking a highly skilled ServiceNow Team Leader to manage a team of developers, ensuring high-quality platform services for clients. The ideal candidate will have deep expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment.

The successful candidate will lead a team in delivering incident resolution, requests, and enhancements, act as the primary escalation point for platform issues, and ensure adherence to ServiceNow best practices (code/no-code). Key responsibilities include conducting peer reviews, sprint planning, and story estimation, demoing solutions to stakeholders and business process owners, and managing upgrades, clones, and platform maintenance.

Required Skills & Qualifications:

Certifications: ServiceNow CAD & CSA (Mandatory)

5+ years of ServiceNow development & leadership experience

Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD

Strong JavaScript (client/server-side) & Agile/ITIL knowledge

Excellent communication, leadership, and problem-solving skills

Why Join Us?

The opportunity to shape a growing ServiceNow team, work with global clients & innovative solutions, and enjoy career growth & continuous learning make this role attractive to seasoned professionals.