ServiceNow Platform Leader

Job Title: ServiceNow Team Leader

Location: Remote, Flexible Work Arrangements Available

Job Type: Full-time Opportunity

Job Summary:

We are seeking a seasoned leader to manage our ServiceNow team, ensuring high-quality platform services for clients. The ideal candidate will have deep expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment.

Key Responsibilities:

• Lead a team of developers in delivering incident resolution, requests, and enhancements
• Act as the primary escalation point for platform issues
• Ensure adherence to ServiceNow best practices (code/no-code)
• Conduct peer reviews, sprint planning, and story estimation
• Demonstrate solutions to stakeholders and business process owners
• Manage upgrades, clones, and platform maintenance

Required Skills & Qualifications:

Certifications: ServiceNow Certified Application Developer (CAD) & Certified System Administrator (CSA) are Mandatory

5+ years of ServiceNow development & leadership experience

Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD

Strong JavaScript (client/server-side) & Agile/ITIL knowledge

Excellent communication, leadership, and problem-solving skills

Benefits:

• Opportunity to shape a growing ServiceNow team
• Work with global clients & innovative solutions
• Career growth & continuous learning

This is a fantastic opportunity to work with a talented team and contribute to the success of our clients. If you are a motivated leader with a passion for ServiceNow, we encourage you to apply