ServiceNow Technical Operations Manager

ServiceNow Team Lead Position

Job Overview:

We are seeking an experienced ServiceNow Team Leader to oversee a team of developers and ensure the delivery of high-quality platform services. The ideal candidate will have in-depth knowledge of ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills within an Agile environment.

• Lead a team of developers in delivering incident resolution, requests, and enhancements
• Act as the primary escalation point for platform issues
• Ensure adherence to ServiceNow best practices (code/no-code)
• Conduct peer reviews, sprint planning, and story estimation
• Demo solutions to stakeholders and business process owners
• Manage upgrades, clones, and platform maintenance Required Skills & Qualifications:

To be successful in this role, you must possess the following skills and qualifications:

Certifications: ServiceNow CAD & CSA (Mandatory)

5+ years of ServiceNow development & leadership experience

Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD

Strong JavaScript (client/server-side) & Agile/ITIL knowledge

Excellent communication, leadership, and problem-solving skills Why Work With Us?

We offer a unique opportunity to shape a growing ServiceNow team and work with global clients and innovative solutions. Our company culture values career growth and continuous learning, making us an attractive choice for professionals looking to advance their careers.