Platform Services Lead

Expert ServiceNow Leader Opportunity

We are seeking a seasoned ServiceNow expert to lead our team in delivering high-quality platform services.

The ideal candidate will have deep expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment.

Key Responsibilities:

• Lead a team of developers in delivering incident resolution, requests, and enhancements.
• Act as the primary escalation point for platform issues.
• Ensure adherence to ServiceNow best practices (code/no-code).
• Conduct peer reviews, sprint planning, and story estimation.
• Demonstrate solutions to stakeholders and business process owners.
• Manage upgrades, clones, and platform maintenance.

Required Skills & Qualifications:

• Certifications: ServiceNow CAD & CSA (Mandatory)
• 5+ years of ServiceNow development & leadership experience
• Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD
• Strong JavaScript (client/server-side) & Agile/ITIL knowledge
• Excellent communication, leadership, and problem-solving skills

Why Choose Us?

• Opportunity to shape a growing ServiceNow team
• Work with global clients & innovative solutions
• Career growth & continuous learning