ServiceNow Platform Solutions Expert

Job Title: ServiceNow Team Leader

Location: Remote

Job Type: Full-time

Job Description:

We are seeking a highly skilled ServiceNow Team Lead to manage a team of developers and oversee the delivery of high-quality platform services to our clients. This is an exciting opportunity for a seasoned professional to leverage their expertise in ServiceNow (ITSM, ITAM, ITOM) and strong leadership skills in an Agile environment.

The ideal candidate will have experience leading teams in delivering incident resolution, requests, and enhancements. They will also be responsible for ensuring adherence to ServiceNow best practices, conducting peer reviews, sprint planning, and story estimation, as well as demoing solutions to stakeholders and business process owners.

This role requires a deep understanding of ServiceNow development and leadership principles, including JavaScript (client/server-side) and Agile/ITIL knowledge. The successful candidate will possess excellent communication, leadership, and problem-solving skills, with a proven track record of driving results in a fast-paced environment.

Key Responsibilities:

• Lead a team of developers in delivering incident resolution, requests, and enhancements
• Act as the primary escalation point for platform issues
• Ensure adherence to ServiceNow best practices
• Conduct peer reviews, sprint planning, and story estimation
• Demo solutions to stakeholders and business process owners

Requirements:

Certifications: ServiceNow CAD & CSA (Mandatory)

5+ years of ServiceNow development & leadership experience

Expertise in ITSM, ITAM, ITOM, ITBM, CSM, or HRSD

Strong JavaScript (client/server-side) & Agile/ITIL knowledge

Excellent communication, leadership, and problem-solving skills

Benefits:

We offer a dynamic work environment with opportunities for career growth and continuous learning. Our global clients provide a diverse range of innovative solutions, allowing you to develop your skills and expertise. As a valued member of our team, you will have access to training and development resources to help you succeed in your role.

Why Choose Us?

• Opportunity to shape a growing ServiceNow team
• Work with global clients & innovative solutions
• Career growth & continuous learning