Senior ServiceNow IT Operations Management Consultant

ServiceNow IT Operations Management Specialist

We are seeking a skilled professional to lead the implementation of our IT operations management solutions.

This role requires someone passionate about delivering scalable ITOM solutions with expertise in discovery, event management, and service mapping.

• Implement ITOM modules, including discovery, event management, and service mapping.
• Customize probes, sensors, event rules, service maps, and integrations with third-party monitoring and cloud tools.
• Establish comprehensive CMDB population and enrichment for accurate infrastructure and service data.
• Recommend and implement best practices for ITOM governance, event correlation, and service impact analysis.
• Train IT staff, document technical designs, and perform smooth knowledge transfer. Required Skills & Qualifications
• 5–7 years of experience in ServiceNow ITOM (Discovery, Event Management, Service Mapping).
• Hands-on expertise with:
• Discovery (credentials, patterns, probes, sensors).
• Event Management (alert rules, correlation, integrations).
• Service Mapping (dependencies, CMDB enrichment).
• Solid scripting & integration knowledge (JavaScript, REST/SOAP APIs, MID Server).
• Deep understanding of infrastructure, networking, cloud (AWS/Azure/GCP), microservices.
• Mandatory Certification: ServiceNow CIS–ITOM. Why Join Our Team?
• Be part of a growing consulting firm.
• Work on enterprise-grade ITOM projects across industries.
• Opportunities for career growth with advanced ServiceNow certifications.
• Flexible work arrangements and team culture.