ServiceNow CRM Solution Architect

Role Overview

This is a high-impact, hands-on position that demands technical excellence, strategic creativity, and a passion for mentoring and knowledge-sharing.

• Design & Build Proof-of-Concepts: Lead the creation of CRM best practice proof-of-concept environments showcasing ServiceNow CRM Workflow and AI integration capabilities.
• Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology.
• Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions.
• Technical Expertise: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture.
• Data & Integration Knowledge: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy.
• Agility & Problem Solving: Operate at startup speed—solve technical challenges fast, and continuously look for smarter ways to build.
• Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices.
• Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market.

Key Responsibilities

Deliver high-quality proof-of-concepts, driving innovation through iterative development and improvement. Collaborate across teams to create scalable, high-value solutions. Foster a culture of technical excellence, applying deep expertise in ServiceNow CRM Workflow and AI integration capabilities. What We Offer

Join our dynamic environment where you can operate at startup speed, solving technical challenges quickly while continually looking for smarter ways to build. We provide opportunities for knowledge transfer, enabling the broader team through documentation, training, and facilitation of knowledge-sharing practices. Our Ideal Candidate

We seek a skilled professional with strong technical expertise, particularly in ServiceNow CRM Workflow and AI integration capabilities. Strong collaboration and communication skills are essential for success in this role.