ServiceNow - Lead Solution Architect

ServiceNow Lead Solution Architect

This role leads the ServiceNow platform implementation and industry best practices. As a self-driven individual with a get it done attitude, you will focus on delivering complex ServiceNow solutions from discovery to deployment while collaborating with client stakeholders, functional and technical team members. Responsibilities:

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
• Translate business requirements into well-architected solutions that best leverage the ServiceNow platforms and products.
• Lead functional and business design sessions; architect and document business process flows; identify gaps between clients current and desired end state.
• Lead functional and business process teams.
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solutions feasibility and functionality.
• Design and manage the execution of test plans to ensure a quality solution is delivered.
• Follow and understand new ServiceNow products and technical capabilities resulting from product releases and acquisitions.
• Provide expertise during sales efforts to determine design, feasibility and estimations.
• Demonstrate thought leadership through publishing, public speaking, and client presentations.
• Coach and mentor junior technical and functional team members. Requirements:
• 8+ years of service management industry experience, the majority specifically with ServiceNow.
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.