ServiceNow Engagement Manager - Project Manager

Lead impactful projects for a global tech leader as an ServiceNow Engagement Manager at Capgemini.

Key Responsibilities:

• Coordinate the cost, schedule, and technical performance of company programs or subsystems of major programs.
• Lead all phases of programs, from inception through completion, ensuring seamless execution.
• Establish turning points and monitor adherence to master plans and schedules, identifying program challenges and securing solutions such as prioritization or contractual adjustments.
• Identify and mitigate program risks and issues to ensure successful implementation.
• Serve as the primary client contact for program activities, leading review sessions to discuss cost, schedule, and technical performance.
• Direct the work of employees assigned to the program from technical and administrative areas, ensuring detailed collaboration.
• Author Statements of Work (SOWs) and participate in the negotiation of contracts and contract changes. Coordinate financial terms and conditions of contracts.
• Develop new business opportunities or expand the product line with the client in collaboration with Sales and Account Leads.

Required Skills:

• Validated “full spectrum” leadership abilities.
• Outstanding ability to establish and maintain relationships across all levels of the organization.
• Strong multitasking skills, with the ability to prioritize tasks and lead multiple teams effectively.
• Experience in IT or cyber security Project and Program Management, with knowledge of Security Operations Center (SOC) environments preferred.
• Ability to lead multiple teams and ensure program success.
• Positive relationship and collaboration skills, with a dedication to being a teammate and investing in the success of the team.
• Business Development experience.
• Project Management Professional (PMP) certification or equivalent training and experience.
• Cost Account Manager experience.

Desired Skills:

• Experience with ServiceNow modules
• Commercial experience leading complex programs for Fortune 1000 clients
• Relevant degree from an accredited college or equivalent experience/combined education, with professional experience and specialized training commensurate with assignment.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work options.
• Comprehensive healthcare including dental, vision, mental health, and well-being programs.
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan.
• Generous paid time off and holidays.
• Paid parental leave.
• Family-building benefits like adoption assistance, surrogacy, and cryopreservation.
• Social well-being benefits including subsidized back-up child/elder care and tutoring.
• Mentoring, coaching, and continuous learning programs.
• Active Employee Resource Groups.
• Disaster Relief assistance.

Join us at Capgemini and become part of a high-reaching team that is determined to build tangible impacts for enterprises and society through innovation and technology. We are committed to encouraging an inclusive environment where every team member can thrive and challenge at the highest level.