Sr. ServiceNow Developer Lead (Hybrid) - Newark, NJ (webcam) - Only locals with valid DL copy.

Job Title: Senior ServiceNow Lead

Location: Newark, NJ 07102 (Hybrid) Interview Mode: Webcam Interview Duration: 12-Month Contract

Job Overview:

We are looking for an experienced ServiceNow Lead to oversee the strategic design, development, and administration of the ServiceNow platform within a large enterprise environment. This role is critical to aligning technology, workflows, and team efforts to drive operational excellence and improve IT service delivery.

The ideal candidate will possess a deep technical background in ServiceNow, strong analytical and problem-solving skills, and proven experience optimizing IT assets and processes through the platform.

Key Responsibilities:

• Platform Administration: Configure and maintain core ServiceNow modules such as Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development: Develop custom applications, workflows, scripts, and automation using JavaScript, Flow Designer, and ServiceNow Studio.
• Integrations: Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs.
• Process Optimization: Collaborate with IT and business teams to streamline and automate workflows, ensuring alignment with ITIL processes.
• Security & Compliance: Implement role-based access controls, monitor platform health, and ensure adherence to security policies.
• Upgrades & Maintenance: Plan and execute platform upgrades and patches with minimal downtime.
• Documentation & Training: Create technical documentation and provide training to end-users and admins.

Required Qualifications:

• 4+ years of hands-on experience in ServiceNow administration and development
• Deep understanding of ITIL processes and best practices
• Strong proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio
• Experience with REST/SOAP web services for system integration
• Ability to analyze business requirements and design effective technical solutions

Preferred Qualifications:

• ServiceNow certifications: Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) (e.g., ITSM, ITOM, HRSD)
• Experience with ITOM Discovery, Event Management, or Performance Analytics
• Familiarity with Agile/Scrum methodologies

Soft Skills:

• Excellent written and verbal communication
• Strong collaboration and stakeholder management skills
• Ability to handle multiple priorities in a fast-paced environment