ServiceNow Admin/Developer II

Job Description

Our ideal candidate is a highly skilled ServiceNow administrator with expertise in implementing and troubleshooting cloud-based systems. They will work collaboratively with cross-functional teams to design technical architecture and implement technical solutions that meet business needs.

• Design and develop solutions within the ServiceNow environment, including modifications of applications, forms, workflow, interfaces, and any other customization required to support ITIL processes.
• Conduct moderately complex analysis, including planning, designing, and evaluating various information technology tools.
• Monitor, diagnose, and resolve problems and perform analysis in relation to system configuration in the ServiceNow environment.
• Troubleshoot and resolve moderately complex problems efficiently with little to no supervision, adhering to proper escalation and change control procedures.
• Perform incident response and assure services resolution for cloud systems.
• Perform root cause analysis, diagnostics, and monitoring on various production systems.
• Identify opportunities for process improvements and work with team members to implement efficiencies.
• Effectively create and maintain relevant systems documentation and user guides.
• Monitor status and performance of systems and configure monitoring systems.
• Interact with external technology vendors and internal teams to troubleshoot issues and implement solutions.
• Apply scripting methodologies to automate IT administrative-related tasks.
• Respond timely to user requests for permission changes, configuration, and new Service requests for minor enhancements.
• Good understanding of JavaScript and ServiceNow scripting language.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Develop systems integrations and process automation. Provide technical support and expertise concerning 3rd Party application integrations (web services, REST, JSON, SOAP, email). Requirements
• Bachelor's Degree in Computer Science, Information Systems Management, or related field.
• ServiceNow Certified Admin certification is preferred, else must be attained within 90 days of employment.
• A minimum of 3-8 years working as a ServiceNow system administrator with 2 years experience of ITSM service management.