CoP - ServiceNow Configuration Specialist

City of Phoenix - IT - ServiceNow Configuration Specialist- 146518 (Local Only) Closing Date: 8/25/2025 @ 3:00pm

Description

100% On-site

We're looking for a detail-oriented ServiceNow Configuration Specialist to join our team. In this role, you'll configure the ServiceNow platform based on templates created by our Process Improvement Team, ensuring it meets our organization's specific needs without extensive customization or programming. You'll also spend about 30% of your time enhancing SharePoint functionalities.

Required Skills

• Configure ServiceNow
• SharePoint knowledge

Key Responsibilities:

Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team.

Adjust configurations to meet specific organizational needs.

Work closely with the Process Improvement Team to understand and apply template nuances.

Improve SharePoint functionalities to enhance user experience and system performance.

Facilitate the transition of information from SharePoint to Microsoft Teams.

Provide user support and troubleshoot issues related to ServiceNow and SharePoint.

Maintain documentation for configurations and processes.

Monitor system performance to ensure everything runs smoothly.

Qualifications:

Experience configuring ServiceNow.

Understanding of ServiceNow and SharePoint architecture and functionalities.

Excellent problem-solving skills and attention to detail.

Ability to work collaboratively with cross-functional teams.

Effective communication skills, both verbal and written.

Familiarity with Microsoft Teams and its integration with SharePoint.