ServiceNow Implementation Specialist

Job Summary: We are seeking a highly skilled and proactive ServiceNow Technical Lead to oversee the design, development, and successful implementation of ITSM solutions in alignment with ITIL best practices. This role requires expertise in managing transformation projects, handling complex integrations, and ensuring seamless Go-Live for new implementations. Main Responsibilities:

• Support ITIL-aligned processes for ServiceNow implementations.
• Collaborate with customers to understand current transformation scope and create detailed plans with clear timelines.
• Work closely with teams throughout implementation to ensure a successful Go-Live.
• Provide technical leadership by addressing issues, managing status meetings, and driving implementation teams.
• Design and implement ServiceNow solutions, covering functional areas like Incident Management, Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests. Key Skills:
• Comprehensive understanding of multiple ITSM tool integrations and the ability to design and implement ServiceNow plans.
• Experience ensuring transformations align with Go-Live strategies for various towers.
• Strong hands-on skills in analyzing, designing, and developing complex ServiceNow functionalities.
• Proficiency in configuring and customizing ServiceNow ITSM features, workflows, and scripts.
• Advanced knowledge of developing and managing integrations with external systems.

Must-Have Qualifications include Hands-on experience with multiple functional areas in ServiceNow, Proven ability to configure SLA features, approvals, workflows, and ITSM features, Expertise in integration development, including Integration Hub, REST APIs, and SSO, Strong experience with MID Server installation and configurations.