ServiceNow System Administrator

Business Technology Integrators (BTI) is a veteran-owned small business with over 25 years of experience delivering innovative IT solutions. We are seeking a Certified ServiceNow System Administrator to support HUD OIG in Washington. About the Role:

• This role requires a highly skilled system administrator to provide end-to-end administration, configuration, implementation, and maintenance for the ServiceNow platform.
• The successful candidate will leverage their IT expertise to integrate systems, support business processes, and ensure the ServiceNow environment is optimized, secure, and aligned with organizational goals. Key Responsibilities:
• Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements. Requirements:
• Current ServiceNow Certified System Administrator credential is required.
• Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software.
• Strong understanding of structured analysis and design methodologies.
• Ability to translate business needs into functional and technical solutions.
• Demonstrated ability to assess cost, risk, and performance factors in IT projects.
• Excellent problem-solving, communication, and collaboration skills.
• Experience in federal or government IT environments preferred. Preferred Skills:
• Experience with Agile, DevOps, or ITIL frameworks.
• Knowledge of cybersecurity standards and compliance requirements.
• Ability to create technical documentation, dashboards, and end-user training materials. Why Join Us:
• Work in a dynamic federal environment supporting HUD OIG initiatives.
• Engage with cutting-edge IT systems and enterprise-level projects.
• Opportunity to collaborate with highly skilled professionals across multiple disciplines.
• Competitive compensation and benefits package.