ServiceNow Implementation Specialist

About Us

Cayuse Commercial Services (CCS) delivers innovative solutions to business challenges in the technology and services environment. We provide application development, business process outsourcing, data services, and professional services to help clients achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability, and accelerated time to market.

Job Overview

We are seeking a talented and driven ServiceNow Implementation Specialist to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on ITOM, ITSM, APM, and CMDB implementations. You will work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.

Key Responsibilities:

• Implement and configure ServiceNow modules, including ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation, including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Qualifications

Required Qualifications:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Strong knowledge and experience with various modules, including ITOM, ITSM, CMDB, and APM.
• Experience integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.

Preferred Qualifications:

• Additional ServiceNow certifications, such as SAM, APM, and HAM.
• Experience working with Agile/Scrum methodologies.
• Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).