ServiceNow IT Leader

We are seeking an experienced leader to drive growth, excellence, and innovation in our ServiceNow capability. The ideal candidate will have a deep understanding of ServiceNow ITx solutions and be able to develop strategic partnerships with clients. Key Responsibilities

• Capability Leadership: Develop and execute the strategic vision for the ServiceNow capability, aligning investments, talent, and go-to-market priorities with senior leaders. Build and evolve offerings with a strong emphasis on ITx (ITSM, ITOM).
• Client Engagement & Delivery: Act as a trusted advisor to clients, translating their business needs into actionable ServiceNow solutions. Collaborate with clients to develop long-term relationships and provide exceptional service.
• Business Development: Identify and pursue new client opportunities in collaboration with account and market leaders. Shape proposals, lead solutioning, and support go-to-market campaigns.
• Team Leadership: Manage a team of ServiceNow consultants, architects, and developers, inspiring, mentoring, and guiding them to achieve high performance, continuous improvement, and professional growth.
• Solution Innovation & Quality Assurance: Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and company standards. Champion quality, scalability, and long-term client success. Requirements
• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow, including ITx (IT Service Management, IT Operations Management)-focused implementation projects.
• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Active ServiceNow certifications required.

We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and experienced leader looking to make a meaningful impact, we encourage you to apply.