Sr. ServiceNow Architect and Integration Lead

Role Summary We are seeking a highly experienced Senior ServiceNow Architect & AI Integration Lead to drive enterprise-wide ServiceNow strategy and innovation. This role requires deep platform expertise, architectural leadership, and a strong understanding of AI-driven automation.

Key Responsibilities: Serve as the lead architect for ServiceNow platform strategy, ensuring business-IT alignment Architect and implement SNOW modules: ITSM, ITOM, CSM, HRSD, SecOps, and custom apps Define development standards, enforce governance, and maintain architectural integrity Lead platform integrations with external systems (SAP, Salesforce, custom APIs, etc.) Guide global development teams, mentor junior engineers, and drive DevOps maturity Collaborate with AI engineering teams to integrate LLMs, Agentic AI, and cognitive services Own platform scalability planning, solution blueprints, and performance optimization Stay current with SNOW releases and assess new capabilities for enterprise relevance Ensure compliance with privacy, security, and performance requirements Participate in roadmap planning, stakeholder workshops, and agile delivery cycles Basic Qualifications: Bachelor's or Master's degree in Computer Science, IT, or related field 8+ years in IT with 5+ years in ServiceNow platform roles Experience leading enterprise-scale SNOW architecture initiatives Knowledge, Skills & Abilities: ServiceNow Certified System Administrator - Required ServiceNow Certified Application Developer - Preferred One or more Implementation Specialist certs - Preferred ServiceNow Certified Technical Architect (CTA) - Strong plus In-depth knowledge of SNOW data models, architecture, scripting (JavaScript, Glide APIs) Hands-on with Flow Designer, IntegrationHub, MID Server, and Service Portal Experience with SNOW DevOps, CI/CD, ATF, Agile, and tools like Jira or Azure DevOps Strong interpersonal skills, capable of engaging both technical teams and senior stakeholders Familiarity with AI/ML concepts, prompt engineering, and AI orchestration frameworks is a plus