ServiceNow Solution Architect

Role Summary: We are seeking an experienced and strategic ServiceNow Solution Architect & Product Owner to lead the design, delivery, and ongoing evolution of HR solutions within our enterprise ServiceNow instance. In this role, as the HR product owner for the CIO platform team, you will work closely with HR and CIO leadership to shape the ServiceNow HR Service Delivery (HRSD) roadmap, guide technical solutioning, and manage development and project resources where applicable, to bring best-in-class digital HR services to life.

As a CIO platform architect, you will partner with colleagues within the platform team to ensure that HR roadmap items dovetail into CIO and strategic initiatives to support all other platform stakeholders. You will ensure that HR solutions are reviewed by the relevant architectural boards (TDA / ARB) and that all designs are compliant with CIO SOX controls.

As a senior technical member of the CIO platform team, you will help to educate, train and mentor resources throughout the group to better understand and support the holistic CIO & HR strategies.

The ideal candidate brings a unique blend of product ownership, stakeholder engagement, architectural expertise, and hands-on platform experience.

Key Responsibilities:

• Strategic Product OwnershipCollaborate with HR stakeholders to define, prioritize, and maintain a strategic product roadmap for ServiceNow HRSD.Translate business requirements into scalable, innovative ServiceNow solutions aligned with enterprise platform architecture.Act as the trusted advisor to HR for ServiceNow capabilities, features, and enhancements.
• Technical Leadership & ArchitectureLead and direct 4 software developersServe as the technical lead and solution architect for HR-related projects and configurations on ServiceNow.Design end-to-end technical solutions for HR journeys such as onboarding, case management, lifecycle events, and knowledge management.Oversee configuration, integration, and development activities ensuring adherence to enterprise architectural and security standards.
• Team & Delivery OversightLead and mentor project development teams comprising developers, BA's and testersDrive agile sprint planning and execution across an ongoing program of work focused on HR digital transformation.Ensure quality assurance, performance testing, and change control processes are embedded in delivery.Support the interview and selection process for new team members
• Governance & Stakeholder EngagementAct as the key liaison between HR and the enterprise CIO ServiceNow team.Ensure compliance with CIO architecture, data privacy, security, and development standards.Contribute to enterprise-wide ServiceNow governance bodies, design reviews, and platform health initiatives.

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.