ServiceNow SME

Job Title: ServiceNow SME

Description:

We are seeking a highly experienced ServiceNow SME to provide subject matter expertise for our existing ServiceNow environment. The ideal candidate will have extensive knowledge of CMDB and CSDM framework, with a strong background in healthcare experience.

The selected candidate will work closely with product owners, developers, and other SMEs to deliver high-quality solutions. This is a long-term contract position, with the possibility of conversion to FTE after 6 months.

• At least 5 years' experience as a ServiceNow (CMDB) SME
• In-depth knowledge of CSDM framework
• Ability to review CMDB health Dashboard and address duplicates
• Strong analytical skills to develop worklogs and meet application requirements
• Effective communication skills to collaborate with team members

Key Responsibilities:

Review CMDB health Dashboard 3 days a week to address duplicates through the CMDB Duplicate Remediation Tool

Review Required/Recommended attributes and develop a worklog to address gaps

Meet with individual application SMEs and help populate service mapping questionnaire for each application and instance

Review list of agents - update out of date agents and troubleshoot agents with errors

Review VMware discovery jobs - review errors, troubleshoot credentials/access

Data Dictionary - fill out data dictionary pages for managed CI classes

Configuration Management Plan (CMP)

Potential curate ideas/incidents/problems/questions for what needs to come through CMDB Lead

Duplicative deployment work - minor CMDB customizations (custom attributes, attribute lists/entries), skeleton service creation (name, owner, entry point, other settings) to prep for mapping