ServiceNow Implementation Specialist

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers innovative solutions to business challenges in the technology and business services environment. Our services include application development, business process outsourcing, data services, and professional services. We help clients achieve impactful outcomes such as improved efficiency, reduced costs, increased profitability, and accelerated time to market.

Responsibilities

• Implement and configure ServiceNow modules including ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Requirements

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification - Required
• Strong knowledge and experience with various modules including:
• ITOM (Discovery, Event Management, Cloud Management)
• ITSM
• CMDB
• APM (Application Portfolio Management)
• HAM (Hardware Asset Management)
• Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.