ServiceNow Implementation Specialist

Job Title: ServiceNow Implementation Consultant

Overview:

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Our services include application development, business process outsourcing, data services, and professional services.

Responsibilities:

• Implement and configure ServiceNow modules for ITOM, ITSM, APM, and CMDB implementations.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Qualifications:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Strong knowledge and experience with various ServiceNow modules, including ITOM, ITSM, CMDB, and APM.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.