ServiceNow Implementation Specialist

Overview

This role is ideal for a talented and driven individual who is passionate about delivering exceptional solutions using the ServiceNow platform.

• We are seeking a ServiceNow Implementation Specialist to join our remote team, focusing on ITOM, ITSM, APM, and CMDB implementations.
• The successful candidate will work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.

Key Responsibilities:

• Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Qualifications:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Strong knowledge and experience with various modules including ITOM, ITSM, CMDB, APM, HAM, and SAM.
• Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.

Preferred Qualifications:

• Additional ServiceNow certifications such as SAM, APM, HAM, ITOM, and CMDB.
• Experience working with Agile/Scrum methodologies.
• Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).