ServiceNow Solution Architect

Role Summary

A ServiceNow Solution Architect at Slalom leads the implementation of the ServiceNow platform and drives industry best practices. This role requires a breadth of knowledge and experience in client delivery, business process best practices, and functional design.

The successful candidate will focus on delivering complex ServiceNow solutions from discovery to deployment, collaborating with client stakeholders, functional, and technical team members. A self-driven individual with a "get it done" attitude and passion for solving complex business and technology problems is ideal for this position. Key Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set expectations
• Translate business requirements into well-architected solutions that leverage the ServiceNow platform and products
• Lead functional and business design sessions; architect and document business process flows; identify gaps between the client's current and desired end state
• Lead functional and business process teams
• Provide detailed level of effort estimates for proposed solutions; articulate benefits and risks to a solution's feasibility and functionality
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Follow and understand new ServiceNow products and technical capabilities resulting from product releases and acquisitions
• Provide expertise during sales efforts to determine design, feasibility, and estimations
• Demonstrate thought leadership through publishing, public speaking, and client presentations
• Coach and mentor junior technical and functional team members Requirements
• 8+ years of service management industry experience, with the majority specifically with ServiceNow
• Expertise in one or multiple ServiceNow modules, including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration
• Understanding of function system architecture and ability to design scalable, maintainable, and organized solutions
• Understanding of key design patterns, ServiceNow data models, and best practices
• Expert understanding and experience of data sharing and visibility considerations
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality
• Requirements elicitation, analysis, management, and documentation
• Expert knowledge of ServiceNow & service management business processes with the ability to design and optimize business processes to ServiceNow out-of-the-box functionality
• Experience and exposure in NowAssist and ServiceNow AI product capabilities
• Base understanding of technical areas of ServiceNow, including Core platform functionality for process automation (Business Rules, Script Includes, and Flows, etc.)
• Excellent writing and oral communications skills
• Up-to-date knowledge and training on latest ServiceNow releases, features, and developments
• Experience working as a consultant at a consulting firm
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire