ServiceNow Technical Lead

Job Description:

This role requires a ServiceNow Technical Lead to provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests. The ideal candidate will develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Key Responsibilities:

• Provide guidance on Implementation, Integration, Data transfer, Support and Development
• Develop and administer technical solutions on the ServiceNow platform
• Review design and code for customer expectation and industry standards
• Apply innovative technology to business processes
• Consult with business analysts to develop technical solutions
• Communicate technical problems and solutions to both technical and non-technical audiences Requirements:
• 10-12 years experience in administration/implementation/configuration of an ITSM, ITOM solution
• 7-10 years experience in administration/implementation/configuration of ServiceNow in ITxM (ITSM, ITOM Discovery, ITAM)
• Experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer's team
• Lead at least a couple of Implementation projects in different ServiceNow core modules
• Adept in creating reports as per requirement Skill Requirements:
• ServiceNow platform implementation, development, support, enhancement
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full ITSM application lifecycle