ServiceNow Delivery and Presales Lead

We are seeking a seasoned ServiceNow professional to lead our delivery and presales efforts. As a key member of our team, you will be responsible for developing and presenting TCS' services capabilities and tailored solutions to address customers' business requirements. Key Responsibilities

• Drive sales and solution activities, solution designing, and project planning
• Contribute to project strategy and deliverable planning
• Develop solutions to address business problems using proven methods, tools, including validating solution with cross-technology SMEs as applicable
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Evaluate business solutions, articulate them appropriately to client audiences
• Provide product demos and support proof of concepts as required
• Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
• Interface with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
• Develop and share reusable assets that can be readily applied to new opportunities

Required Skills:

• 13+ years of overall IT experience with 3+ years' experience in ServiceNow presales
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
• Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry-specific solutions
• Technical knowledge in the following areas:
• ServiceNow Platform, Workflows, Integrations
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model
• ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CTA/CMA)
• Able to mentor, build teams, work in a team, work independently

Soft Skills:

• Good oral and written communication skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Good organizational and inter-personal skills to communicate with business stakeholders
• Self-driven, motivated and results-oriented
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment