ServiceNow Delivery and Presales Lead

At Tephra, we are seeking a seasoned ServiceNow professional to lead our Delivery and Presales efforts. As a key member of our team, you will be responsible for developing and presenting tailored solutions to address clients' business needs. Key Responsibilities

• Drive sales and solution activities, including solution designing and project planning.
• Contribute to project strategy and deliverable planning.
• Develop innovative solutions to address business problems using proven methods and tools.
• Work effectively with geographically diverse teams to deliver timely responses to clients and client account teams.
• Evaluate business solutions and articulate them as needed to client audiences.
• Provide product demos and support proof of concepts as required.
• Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others.
• Interface with implementation teams to ensure a successful transition from the sale phase to the delivery phase.
• Develop and share reusable assets that can be readily applied to new opportunities. Requirements
• 10+ years of overall IT experience with 3+ years' experience in ServiceNow presales.
• Experience in ITSM, ITOM, including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM.
• Experience in ATF, Mobile Solutions, Reporting and Analytics, etc.
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry-specific solutions.
• Technical knowledge in ServiceNow Platform, Workflows, Integrations.
• ServiceNow implementation experience.
• Knowledge of ServiceNow Managed Service Provider (MSP) model.
• ServiceNow certified along with pre-sales accreditations.
• Able to mentor, build teams, work in a team, work independently. Soft Skills
• Good oral and written communication skills.
• Ability to proactively propose alternate solutions to the customer as and when needed.
• Good organizational and inter-personal skills to communicate with business stakeholders.
• Self-driven, motivated, and results-oriented.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.