Integration Expert

Job Title: ServiceNow Integration Specialist

We are seeking a highly skilled and experienced IT professional to design, implement, and optimize complex ServiceNow integrations with enterprise systems. The ideal candidate will ensure seamless data flow and process automation.

Key Responsibilities:

• Integration Design and Implementation:
• Design and implement integrations between ServiceNow and various enterprise systems (e.g., SAP, Oracle, Workday, Salesforce, REST APIs, and legacy systems).
• Develop custom APIs and leverage ServiceNow IntegrationHub, MID Servers, and other tools for efficient data exchange.
• Solution Architecture:
• Analyze business requirements to design ServiceNow solutions that ensure scalability, reliability, and performance.
• Develop comprehensive architecture documents, technical designs, and workflows for integrations.
• Hands-On Development:
• Write and review complex scripts using JavaScript, Flow Designer, and REST/SOAP APIs.
• Customize ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM) to meet integration requirements.
• Best Practices and Governance:
• Establish and enforce integration standards, naming conventions, and best practices.
• Conduct code reviews and ensure adherence to ServiceNow development guidelines.
• Collaboration and Stakeholder Management:
• Work closely with business analysts, developers, and stakeholders to ensure alignment of technical solutions with business objectives.
• Provide technical leadership and mentorship to junior team members.
• Testing and Troubleshooting:
• Perform unit testing, system testing, and troubleshooting of integration issues.
• Identify and resolve performance bottlenecks in integrations.
• Continuous Improvement:
• Stay updated on ServiceNow platform updates, new features, and industry trends.
• Proactively recommend improvements to existing integrations and processes.