ServiceNow Technical Lead

ServiceNow Architect Role

We are seeking a highly skilled and experienced ServiceNow architect to lead our organization's technical architecture efforts.

The ideal candidate will have a deep understanding of ServiceNow architecture and administration, with a proven track record of delivering successful projects that align with business objectives.

This role requires a strategic thinker who can design and implement solutions that meet business needs while ensuring best practices are followed.

• Key Responsibilities:
• Develop and implement ServiceNow solutions that align with business objectives and technical requirements.
• Lead architecture discussions and provide guidance on ServiceNow best practices.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Oversee the configuration and customization of ServiceNow applications.
• Conduct system performance tuning and optimization to ensure high availability and reliability.
• Provide technical leadership and mentorship to junior team members.
• Stay updated with the latest ServiceNow features and enhancements, and assess their applicability to the organization.
• Develop and maintain documentation related to architecture, design, and implementation processes.
• Participate in project planning and estimation activities.
• Evaluate compliance with security and governance policies.
• Mandatory Skills:
• Strong expertise in ServiceNow Administration and Architecture.
• Proven experience in designing and implementing ServiceNow solutions.
• In-depth knowledge of ServiceNow modules, including ITSM, ITOM, and ITBM.
• Experience with ServiceNow integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Preferred Skills:
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification.
• Experience with Agile methodologies.
• Knowledge of ITIL framework and best practices.
• Familiarity with cloud technologies and DevOps practices.
• Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10-15 years of experience in IT, with a focus on ServiceNow architecture and administration.
• Proven track record of successful project delivery in a ServiceNow environment.
• Strong leadership skills and the ability to work collaboratively in a team-oriented environment.