Design Lead for Intuitive ServiceNow Solutions

Job Title:

ServiceNow User Experience Lead ">">

• Job Description:
• This role will champion user-centered design principles to ensure that ServiceNow-based solutions meet the needs of our users.
• Champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders.
• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment. "> ">
• Responsibilities:
• Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals.
• Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions.
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders.
• Iterate on designs based on user feedback, analytics, and testing results.
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Presents UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile Methodology and ServiceNow Best Practices. "> ">
• Requirements:
• Must be Hybrid and currently located in Minnesota.
• Experience in leading UX operations and management.
• Strong understanding of UX design principles and methodologies.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced environment. "> ">
• Benefits:
• Competitive compensation package.
• Medical, dental, vision, and retirement benefits.
• Opportunities for professional growth and development. ">

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