ServiceNow Subject Matter Expert

Date Posted: 08/22/2025

Hiring Organization: Rose International

Position Number: 487457

Industry: Government/Staffing

Job Title: ServiceNow Subject Matter Expert

Job Location: Newark, NJ, USA, 07102

Work Model: Hybrid

Work Model Details: Onsite 2-3 days a week

Shift: Monday through Friday 8 to 5 EST

Employment Type: Temporary

FT/PT: Part-Time

Estimated Duration (In months): 7

Min Hourly Rate($): 85.00

Max Hourly Rate($): 105.00

Must Have Skills/Attributes: Agile, Asset Management, CMDB, Incident Management, Integration Experience, ITIL, JavaScript, Knowledge management, ServiceNow

Nice To Have Skills/Attributes: ServiceNow ITOM

Experience Desired: Experience with ITOM Discovery, Event Management, or Performance Analytics (5 yrs); Custom Development (5 yrs)

Preferred Certifications/Licenses: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS)

Job Description

• ** Only qualified ServiceNow Subject Matter Expert candidates currently located in the Newark, NJ area will be considered due to the position requiring an onsite Presence***

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD)

Required Skills

• Hands-on ServiceNow administration and development experience (5 Years)
• Strong understanding of ITIL processes and best practices (5 Years)
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio (5 Years)
• Experience with ServiceNow integrations using REST/SOAP web services
• Strong analytical skills and ability to translate business requirements into technical solutions
• Strong stakeholder management and collaboration skills
• Ability to prioritize and manage multiple projects simultaneously
• Excellent written and verbal communication abilities

Preferred Skills

• Experience with ITOM Discovery, Event Management, or Performance Analytics
• Knowledge of Agile/Scrum methodologies

The ServiceNow Expert will be driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery—aligning technology, processes, and teams for measurable business outcomes.

ServiceNow Expert will lead the design, development, and administration of our clients' ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Job Duties

• Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management
• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality
• System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems
• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery
• Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies
• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption
• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).