ServiceNow Implementation Specialist

Overview of the ServiceNow Implementation Specialist Role

We are seeking a talented and driven ServiceNow Implementation Specialist to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations.

Key Responsibilities:

• Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.

Requirements:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification - Required.
• Strong knowledge and experience with various modules including (all not required):
• ITOM (Discovery, Event Management, Cloud Management)
• ITSM
• CMDB
• APM (Application Portfolio Management)
• HAM (Hardware Asset Management)
• Experience in integrating ServiceNow with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.

PREFERRED QUALIFICATIONS:

• Additional ServiceNow certifications such as: SAM, APM, HAM, ITOM, CMDB.
• Experience working with Agile/Scrum methodologies.
• Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).