ServiceNow Platform Architect

Slalom is seeking a highly skilled Platform Architect to lead ServiceNow solution architecture across complex implementations. This role demands expertise in ServiceNow platform architecture, hands-on configuration across multiple modules, and professional maturity.

This Lead Platform Architect will serve as a subject matter expert and trusted advisor across Slalom's most critical ServiceNow engagements. They will design holistic, scalable, and future-ready solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets.