System Administrator III, National Operations(ServiceNow)

Summary

Location: Canonsburg, PA or possibly could sit in Pittsburgh, PA Hybrid Schedule: Monday and Friday are WFH, Tuesday-Thursday in the office. Expenses: None

Notes/Skills:

• This is NOT an IT Sys Admin role, nor a SNOW Developer! This is an Operational ServiceNow System Administrator, focusing on the small cell side (GIS focused). The ideal candidate will have their CSA certification. This role will focus around 80% on buildouts and 20% on business analyst responsibilities. Must be innovative, pivot quickly and problem solve. This is a collaborative team and tickets are not siloed.

Requirements

Experience and Education:

• Seven (7) years of professional level technical/industry experience- telecom industry
• Four (4) years of experience with ServiceNow Service Management System
• Experience managing Business Rules, Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform.
• HS Diploma or equivalent
• CSA Certification desired

Skills

ServiceNow Service Management System

Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform

Responsibilities

Job Responsibilities:

• Participate in design, planning, and review of new applications.
• Work with representatives from the various lines of business to identify and anticipate process improvement opportunities and to develop potential solutions.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Write high-quality, well-designed, testable code built with support of primary developer, as needed, adhering to the engineering rigor necessary to support application reliability, scalability, maintainability, extensibility, and security.
• Provide Training on ServiceNow functionality to the Network team
• Assign work to QA to validate development and support regression testing.
• Act as the technical lead for front-end design and development
• Partner with program/project managers to track potential risks that could impact project delivery
• Decompose high-level business and user requirements into requirements specifications to a level of detail suitable for use by those that must base their work on the requirements.
• Develop requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Develop and maintain system documentation (i.e. User Guides, communication regarding new features, etc.)
• Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Development of test plans and facilitation of testing sessions with lines of business to ensure documented deliverables are completed. Administration of ServiceNow Service Management System (CMDB, Service Catalog updates and maintenance, groups/user management, workflow building and editing, custom application deployments, troubleshooting).
• Troubleshoot and resolve software problems as needed in Operational tools.
• Document problems, resolutions, and development/configuration for future reference.
• Contribute to development and design by constructively offering best practice solutions to technical issues.
• Maintains and supports the ServiceNow platform by performing minor to moderate development and configuration changes as assigned.